IBP (Imperial Building Products) is a Canadian manufacturer of lightweight steel framing and structural solutions, supporting builders, architects, and engineers with high-quality systems designed for performance, efficiency, and safety on today’s job sites. Now a part of CGC, we offer a reliable portfolio of industry-leading products, with five manufacturing facilities across Canada.
IBP is currently recruiting a Customer Service Specialist for our steel stud plant, based in Etobicoke, ON.
It’s a permanent and full-time position, offering a challenging opportunity for a motivated individual to demonstrate their skills and abilities in a manufacturing operation within a large corporation.
Position Summary:
As a key member of the Customer Service team, the Customer Service Specialist multifaceted role with opportunities to develop and build a career. We are seeking a motivated individual to demonstrate strong customer service skills within this fast-paced team environment.
Key Responsibilities
• Primary point of contact for our distribution partners placing orders with IBP.
• Receives and processes purchase orders and answers customer inquiries, including follow-up as required, in a timely manner with a consistently high level of quality.
• Build strong relationships and communicate effectively with all internal departments.
• Positive Team player actively sharing the workload and knowledge.
• Supports Sales and Marketing efforts related to specific product focus or information gathering as required.
• Responsible for meeting specific individual/team operational metrics as defined in the Customer Service scorecard.
Qualifications
• Diploma in Business, Marketing, or related field. Significant relevant experience would be considered diploma equivalent.
• Previous customer service or sales experience preferred.
• Excellent problem solving and customer service skills.
• Must be a people and results-oriented individual who incorporates and emphasizes safety and quality in all aspects of the daily work environment.
• High attention to detail.
• Must demonstrate proven success at working independently with a sense of urgency and high level of customer focus.
Additional Information
Hours – Monday to Friday with flexibility to adjust start and end times based on business needs
Salary Range- $55,000- $60,000 per annum
Rate of pay may be adjusted based on the qualifications and experience of the
candidate.
Job Types: Full-time, Permanent
Benefits:
• Life insurance
• LTD
• Health, Dental, Vision
• RRSP match
Work Location: In person